Dealing with Customer Rage
Many UFCW Canada members are on the front lines of customer service, which means they face the majority of complaints. While some employers attempt to provide their workers with customer service skills and training, few do an adequate job of ensuring that employees have the tools to deal with threats from angry customers.
No front line worker deserves to face the brunt of customer complaints for problems beyond their control and have to deal with unnecessary workplace stress. Statistics have shown that 49% of all violent workplace incidents occur in locations such as office buildings, factories, stores and shopping malls — places where the majority of UFCW Canada members work.
Violence prevention legislation already exists, but Canadian workers still face over 300,000 incidents of workplace violence every year.
Customer service skills training is something that many employers provide their employees; however, few do a complete job ensuring members have the skills to deal with the real threats angry customers bring. Gaining a better understanding of customer rage can help.
Learn strategies to help prevent incidents of customer rage and ensure your safety.
UFCW Canada has developed a course on dealing with customer rage for members through our free online education program, webCampus. This course will teach you skills and awareness to help keep you safer no matter the mood of your next customer.